Service Overview
We have built a Managed service focused on the key areas we believe are most important to your needs. We deliver a friendly, straight-forward service, and act as your business’ team of security specialists.
From change and incident management, to monitoring and troubleshooting, we pride ourselves on our advanced in-house technical abilities, and our excellent relationship with Check Point provides extensive access to their global technical and management teams.
Our in-house developers, and proprietary tool set are leveraged by Check Point Masters with extensive industry and product experience to manage your firewall end to end.
Our service covers ongoing maintenance, support and reports; with continuous optimisation of your security blades and features. We manage your platform upgrades, signature updates and reviews, leaving you to focus on the things that are important to your business.
Our service offers:
- Unlimited Change Management and incident support
- 24/7 Access to Check Point Experts and Masters
- 24/7 Pro-active Health Monitoring
- Support and management across the entire blade suite
- Includes upgrades to minor and major versions
- Escalation path to Professional Service Consultants and senior management,
- Transparent SLAs published directly to customer portal
- Monthly Reporting and Discussion calls with Managed Service engineers
- In-house development team and a proprietary toolset for IPS management, managed service rulebase deployment, and much more.
- Managed from the Pentesec Cloud (available on-prem if required).
- Includes quarterly on-site review*
- Full Access to Native SmartLog and Read-Access to SmartConsole
- Full access to Web-based SmartView
- Full Access to the Pentesec Portal
- Generation of reports or statistics
- Fully managed RMA process
- Daily Firewall backups
