Marken Case Study

Marken is a global leader in healthcare distribution and logistics, delivering novel scientific discoveries to patients across the globe via a unique, ever-evolving supply chain solutions portfolio.

THE CHALLENGES:

Marken faced critical challenges with their cybersecurity infrastructure. With 26 different firewall models spanning 55 sites, each running its own policy, frequent outages and misconfigurations disrupted Marken’s operations. Marken needed a new expert security partner to stabilise their environment, especially as these sites supported healthcare providers to develop vaccines and complete trials during the COVID-19 pandemic.
With minimal opportunities for downtime and tight implementation windows, Marken turned to Pentesec, an industry-leading MSSP and Elite Check Point partner, for a comprehensive Managed Firewall Service.

THE SOLUTION: THE FIRST STEP WAS TO STREAMLINE AND STANDARDISE THE ESTATE

Pentesec began with a systematic approach to stabilise Marken’s cybersecurity environment:

Health check and remediation: Pentesec conducted a thorough review of Marken’s firewall estate, identifying misconfigurations and fixing immediate issues to steady operations.
Standardisation and consolidation: 55 individual firewall policies consolidated into two streamlined global policies, reducing complexity and improving manageability.
Proactive global implementation: Worked overnight with sites across Australia, Asia and the Americas to implement changes with minimal downtime.

Once stabilised and standardised, Marken’s estate was integrated into Pentesec’s Managed Firewall Service Platform, ensuring ongoing optimisation and support.

The first thing Pentesec did was to run an operation to stabilise our environment. They carried out a health check, reviewed our rule base, carried out remediations and made the environment stable enough to be managed.

One thing that stood out to me was the willingness to bend over backwards to help us meet our requirements.

- Marken IT Director

THE RESULTS:

Operational stability:

Immediate performance gains thanks to improved uptime and reliability
Business confidence in IT was restored, allowing teams to focus on strategic objectives

Efficiency and speed:

Standardised policies enabled faster updates, eliminating the need for individual adjustments across 55 sites
Bringing new sites online no longer requires a new policy build. The existing policy can be applied, maintaining a consistent global rule base

Enhanced internal IT capacity:

By outsourcing firewall management to Pentesec, Marken’s IT team can redirect their resources to higher-value tasks, boosting overall productivity and increasing customer satisfaction

Tailored solutions:

Marken’s unique needs and circumstances were addressed, calling on Pentesec’s technical expertise and long-term experience to design a bespoke solution

Marken’s Long-term partnership value:

Marken’s IT Director praised Pentesec’s approach:

We consider Pentesec as a more of a partner than a vendor. We spent some time reviewing your portfolio and see a lot of benefit of working with you. You've got other products and organisations in your group that I think will add value to our organisation.

Pentesec seem to be quite selective on what they do. The products and services you provide to me are high quality. What you do is very good. When we work with you, it’s a potential game changer.

- Marken IT Director

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